Shipping Policy

At Laila Grace Boutique, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.

1. General Shipping Information
We currently ship throughout Australia.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times
Here's what to expect once your order is processed:

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM
Time Zone: (AEST) Australian Eastern Standard Time – Sydney

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions
We do not ship to PO Box addresses, parcel lockers or restricted areas. Certain items may be subject to shipping restrictions depending on Australian regulations or carrier restrictions.

6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: support@lailagraceboutique.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 25/09/2026)

Contact Information

Any questions, or just want to talk to us? Please don't hesitate to get in touch:

Email: support@lailagraceboutique.com
Phone: +61 468 202 650
Contact form: Contact

We aim to respond within 24 hours during our opening hours.

Company name: HMU Commerce
Company address: Blankenstein 400, Meppel, Drenthe, 7943 PH, Netherlands
Warehouse address: 309 Lang St, Hay South, New South Wales, 2711, Australia
Dutch Chamber of Commerce (KvK) number: 42132513

Customer service hours (AEST)
Monday to Friday | 9:00 am – 5:00 pm
Saturday and Sunday | 11:00 am – 4:00 pm